Family Bank Group has reported a 15.4% rise in pre-tax profit for the first quarter of 2025, reaching Ksh1.5 billion, up from Ksh 1.3 billion in the same period last year. The growth was driven by robust interest income, prudent cost controls, and a continued push toward digital transformation.
The lender’s total assets jumped by 19.2% year-on-year to Ksh174 billion, buoyed by a 10.1% expansion in its loan book, which closed the quarter at Ksh96.2 billion. A 3.3% increase in investment in government securities also contributed to the asset growth.
Net interest income surged by 32.6% to Ksh3.2 billion, primarily due to a 50.6% rise in returns from government securities and a 14.1% increase in interest income from loans. Non-funded income also saw significant growth, up 32.1%, driven by increased transaction volumes, improved digital banking platforms, and higher product uptake. The bank reported that over 90% of customer transactions during the quarter were conducted through digital channels.
Family Bank CEO Nancy Njau attributed the strong performance to the bank’s strategic clarity and focus on customer needs.
“This is the first quarter under our new 2025–2029 strategic plan, and these results reflect our ongoing commitment to innovation and sustainable growth,”
said Njau during an investor briefing in Nairobi.
“Our strategy is anchored on digital transformation, customer-centricity, and data-driven decision-making, with a focus on the retail and SME segments.”
Customer deposits rose by 19.8% to Ksh132.3 billion, supported by branch optimization and digital initiatives aimed at expanding financial inclusion. Meanwhile, operating expenses increased by 41.5%, largely due to a 59.6% jump in loan loss provisions and a 10.9% rise in staff costs, attributed to capacity-building and network expansion.
The bank’s core capital stood at Ksh15.9 billion, up from Ksh14 billion, with a core capital ratio of 13.22%, comfortably above regulatory thresholds. Liquidity remained strong at 46.9%.
Family Bank, Kenya’s eighth-largest bank by branch network, serves more than 1.2 million customers through 95 branches across 32 counties. A pioneer in digital banking, Family Bank was the first in Kenya to launch paperless banking and the mVisa payment solution in Africa. The institution continues to receive accolades for its innovation and customer experience, including the Excellence in Customer Responsiveness award in 2024 and being ranked the best Tier II bank for the fifth year in a row by the Kenya Bankers Association.
Family Bank has also been recognized for its corporate bond campaign in 2021, youth banking excellence, and its high-impact SME lending initiatives.
